Privacy Policy 🎈

We take your privacy seriously while keeping things as smooth and safe as a well-inflated bouncy castle.

This Privacy Policy explains what personal data we collect, how we use it, and how we protect it when you use our services, including bouncy castle hire, ball ponds, soft play, giant games, and party entertainment.

1. Information We Collect 📋

We may collect the following information when you make an enquiry or booking:

• Contact details – name, email address, phone number
• Booking details – event date, location, equipment hired, and party requirements
• Payment information – transaction records and invoices (we do not store full card details)
• Communication data – messages, enquiries, and service preferences
• Website usage data – anonymised technical data such as pages visited, device type, and cookies 🍪

2. How We Use Your Information 🔧

We use your data to:

• Process bookings and deliver our hire and entertainment services
• Confirm bookings and provide updates or safety information
• Manage payments, refunds, and accounting records
• Improve our services through anonymised website analytics
• Comply with legal and regulatory obligations

3. Sharing Your Information 🤝

We do not sell your personal data.

We may share information only where necessary to deliver our services, for example with:

• Delivery or logistics partners
• Safety inspectors or service providers
• Payment processing providers

All third parties are required to handle your data securely and in line with applicable data protection laws.

4. Cookies & Analytics 🍪

Our website uses cookies to improve functionality and user experience.

We may also use analytics tools to understand how visitors use our website in an anonymised way.

You can disable cookies through your browser settings, although some features may not work as intended.

5. Children’s Privacy 🧸

Our services are often used for children’s events.

We do not knowingly collect personal data directly from children under 16 without parental or guardian involvement.

Where children’s details are provided as part of a booking, they are handled securely and only used where necessary for service delivery and safety.

6. Data Security & Retention 🔒

We use appropriate technical and organisational measures to protect your data.

We only keep personal data for as long as necessary to:

• Provide our services
• Meet legal and tax obligations
• Resolve disputes

After this period, data is securely deleted or anonymised.

7. Your Rights ✨

Under data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict certain types of processing

To exercise these rights, please contact us using the details provided in your booking correspondence.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Home