Frequently Asked Questions

Welcome to our FAQ — the nitty-gritty on bouncy castle hire, soft play hire and everything in between.

We provide professional soft play hire and bouncy castle hire across Bromley, Orpington, Sevenoaks, and surrounding areas for birthday parties, school events, nurseries, and family celebrations.

If you’re planning a party, school event, or a “keep-the-kids-happy” weekend, we’ve got answers to the bits that usually make grown-ups frown

(but secretly smile). 🎉

Are You the Original Simply Soft Play in Orpington?

Yes. Simply Soft Play Limited is a family-run business. The previous business was operated by my parents, and I have since relaunched the company with a fresh approach, updated equipment, and the same commitment to excellent customer service.

Company Details

• Company Name: Simply Soft Play Limited

• Company Number: 16994809

• Registered Office: 6 Lavisham House, Pike Close, Bromley, BR1 5BW

• Telephone: 07599 807 980

• Email: info@simplysoftplay.co.uk

• VAT Number: Not VAT Registered

• Director: Dean Colville

  Registered in England and Wales.

• Public Liability Insurance: £5 million cover maintained.

• Information provided during enquiries and bookings is processed in accordance with our Privacy Policy.

How to Order

Easy as pie (but please don’t bring pie near the inflatables 🍰).

Use our Contact Simply Soft Play, WhatsApp us, or call 07599 807 980 📞 to book.

You can also email pictures of your space or questions to info@simplysoftplay.co.uk 📧 if you’re unsure about fit or access or anything else.

Where Do You Deliver?

We provide bouncy castle hire and soft play hire throughout Bromley, Orpington, Sevenoaks, South East London, and surrounding areas all year round.

How Are Delivery Fees Calculated?

Any applicable delivery charge is determined based on location, access, and the specifics of your hire.

We calculate these fairly and transparently so there are no surprises on the day — just balloons and laughter. 🎉

Weather & Wind

Inflatables must not be used when wind speeds exceed 23mph, in accordance with industry safety guidance and manufacturer recommendations.

Safety-related cancellations are made at our sole discretion based on weather forecasts, site conditions, and manufacturer guidance.

Where a booking is cancelled by us due to adverse weather or unsafe site conditions, customers will be offered either a full refund or the opportunity to rearrange to an alternative available date.

Safety first, fun second (but still a close second). 🌬️

Rain and Sun

How to Pay

• Cash: Preferred 💷
• Bank Transfer: Also preferred — quick and easy 🏦

Pricing & Delivery

Equipment prices are listed on our website.

Delivery charges vary depending on location, access requirements, and the equipment hired. Any applicable delivery charge will be confirmed before your booking is accepted.

Hard surface charge for outdoor areas that are not grass (or indoor hard floors) is £40.00 — please contact us so we can advise and make sure everything fits perfectly. 🚚

Space Requirements

If you're unsure about space requirements or have any questions, please call 07599 807 980, send us photos via WhatsApp, or use our Contact Simply Soft Play page.

We love a good venue puzzle. Let’s make your event bouncy, safe and full of giggles! 🤸‍♀️

With sufficient notice and availability, we may be able to visit your venue beforehand to assess access and setup requirements.

The hirer is responsible for ensuring that sufficient space, access, and a suitable setup area are available before delivery.

Setup, Collection & Hire Times

We generally allow 30 minutes for setup and 30 minutes for takedown, though this can vary depending on venue, access, location and parking.

Late pick-ups between 18:00–20:00 are charged at £15.00 per hour.

We currently do not offer overnight hires.

Insurance Statement

We maintain £5 million Public Liability Insurance.

Copies of insurance documentation are available upon request following confirmation of a booking.

What We Supply

• All hires include inflatable or soft play equipment, blowers for inflation, safety mats, pegs, and sandbags for secure setup.
• Power leads and RCDs are supplied, and the power socket will be tested before setup.
• We provide leads up to 30m. Please let us know if you think you’ll need more than that.
• Copies of our £5 million Public Liability Insurance, PAT Test Certificates, PIPA Certificates (where applicable), and Risk Assessments are available to hirers and venues upon request once a booking has been confirmed.

Supervisors

DBS-checked supervisors are available to oversee safe use of equipment and monitor compliance with safety rules.

They do not provide childcare services and children remain the responsibility of parents, guardians, teachers, or event organisers. 👀

Supervisors supplied are charged at £15.00per hour (Min 3 Hours) unless otherwise arranged.

Damage to Equipment

Hirers are responsible for ensuring equipment is treated with reasonable care throughout the hire period.

Charges may apply for damage, excessive cleaning, staining, or loss caused by misuse, negligence, prohibited items, vandalism, or failure to follow safety instructions.

Cancellation Policy

Deposits are used to reserve equipment and dates and are therefore non-refundable where cancellation occurs within 72 hours of the hire date.

This reflects the costs incurred and the loss of opportunity to accept alternative bookings.

• Cancel 72 hours or more before the hire: Full refund, including any deposit paid.
• Cancel under 72 hours: Deposit is held; balance returned. Date changes accepted.
• Same day cancellations: Deposit is held; balance not returned. No date changes available for same-day cancellations.
• We understand that plans can change. Please Contact Simply Soft Play and we'll do our best to help where possible.

Do I Have a 14-Day Cooling-Off Period?

By making a booking, you acknowledge that the statutory 14-day cooling-off period may not apply to your booking.

Bookings for services provided on a specific date or during a specific period are generally exempt from the statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.

Liability

Equipment is supplied in good condition and must be used in accordance with all instructions provided.

The hirer is responsible for supervising equipment use and ensuring users follow safety rules.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

Rules (Please Read — They Keep Everyone Smiling)

• No food, drinks, face paint, confetti, water, or other liquids on our equipment.🚫🍕
• No sharp objects, shoes (including high heels), or glasses inside inflatables.
• No climbing on walls or the top of inflatable units at any time.
• Do not unplug or move the unit once it’s been set up.
• Children must be supervised by a responsible adult at all times while using the equipment.
• Users should be grouped by similar age and size wherever possible.
• We understand that accidents happen. If food or liquid is spilled on the equipment, please clean up what you can and let us know as soon as possible.